SkyReef Beach Club · Cozumel
Terms and Conditions
1. Scope and website use
These terms govern the informational use of the SkyReef Beach Club website and its online reservation flow. By browsing, requesting a reservation or using a site function, the user must provide truthful, complete and current information and use the site lawfully and responsibly.
2. Packages and reservations
Commercial pages show the packages, services and conditions available at the time of consultation. Selecting a package, date, number of guests and payment mode creates a reservation request. Confirmation remains subject to data validation, availability and the corresponding payment.
Current prices are those published on the site and may change when commercial conditions are updated. The applicable amount is the one shown in the quote and in Checkout before payment is completed.
3. Payments
Online payments are processed through Stripe Checkout. SkyReef does not request or store complete card numbers, CVC codes or expiration dates on its site. Confirmation of a paid reservation depends on payment validation and confirmation received by the system.
The selected payment mode may be full payment or a deposit when available for the chosen package. For a deposit, the remaining amount is due upon arrival, as shown in the summary before payment.
4. Cancellations and refunds
When a customer voluntarily cancels a paid reservation, SkyReef does not offer voluntary refunds. Payments made for reservations are non-refundable when the customer voluntarily cancels, without prejudice to rights available under applicable law.
This policy does not attempt to prevent chargebacks, bank disputes or procedures that may be handled directly with Stripe, a financial institution or a card network.
5. Date changes
Customers may request date changes by contacting the establishment through its official channels. No additional charge is applied to the request, no minimum advance notice has been established and no express limit on the number of changes has been set. Each change remains subject to SkyReef’s usual availability to receive the requested visit; it is not an absolute guarantee of availability on every date.
6. Communications
SkyReef may contact the customer about a reservation, payment, date change or related request using the details provided. WhatsApp, email and other channels displayed on the site may depend on third-party services and their availability.
7. User responsibilities
The user is responsible for reviewing the reservation details, date, number of guests, package, payment mode and final summary before paying. The user should also keep relevant communications and payment records.
SkyReef will make reasonable efforts to keep the site available and secure, but does not guarantee uninterrupted or error-free operation at all times. Third-party links and services are also governed by their own terms and policies.
8. Content and ownership
Site text, trademarks, photographs, logos and other elements belong to SkyReef or are used with permission. They may not be copied, distributed or commercially exploited without authorization.
9. Applicable law
These terms are interpreted under applicable Mexican law, without limiting consumer rights. Any issue should first be addressed through communication with SkyReef and, where necessary, before the competent authorities or courts.
10. Contact and changes
For reservation-related requests, use the official channels published on the site. These terms may be updated when services, prices, payment modes or applicable law change.